Personal purchases
For change of mind, tell us within 14 days of receiving your online order, then return it within a further 14 days. We refund the item and, when the whole order is cancelled, the cost of standard outbound delivery. Tell us if a garment is faulty or incorrect; your statutory rights apply. No trade restocking fee applies to consumer cancellations.
Business purchases
Change-of-mind business returns require written authorisation. Our proposed policy follows the supplier’s return conditions, with two percentage points added to its percentage charges: the greater of £30 or 22% of the goods value for an approved return. If returns exceed 3% of trade purchases in the last 12 months, the higher band would be 27%, with a £50 minimum. Business returns must be authorised, within 28 days, unused, undecorated and in original packaging. Exclusions include discontinued and seasonal lines, samples, underwear, non-core stock and safety garments. Email your order number and product codes before sending anything. We will confirm eligibility, carriage costs and charges in writing. Faulty or incorrectly supplied goods are handled separately.